FAQ

Shipping&Delivery

 

Where you ship goods from?

We ship to USA, Canada, UK, Spain, France, Australia, Russia so on.

What is the Shipping cost?

We offer free shipping (E-Packet) to USA, Canada, UK, Spain, France, Australia, Russia so on.

Where you ship goods from?

All of our goods shipped from China.

What is the shipping time?

The time frame for order delivery is divided into two parts:Processing time: Order verification, quality check and packaging. All orders are sent withing 24-48 hours. The China post process the orders which takes an additional 1-2 daysShipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Usually take between 7-14 business days to arrive at the destination if your order shipped by E-packet, but can take longer from time to time. Besides, UPS, DHL, Fedex etc are also available.

How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click "Track my order" link on our website.

 

Payments & Ordering

 

What payment terms you can accept?

We can accept Paypal, Visa, Mastercard, and American Express.

My payment was declined, why?

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining

Solutions: Try a different credit card or try using PayPal as your checkout method.

How do I cancel my order？

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.Is my information is securing using this site?Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for s ecure commerce transactions. It encrypts your credit card number so that it cannot be read as the information trave Is over the Internet.

What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

 

Returns & Refunds

 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email marketing@espeedmtc.com with the subject 'Returns' and include your order number, name and the reason for the return. We will email you a link to start the easy return process.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.